Quality Management System
- Can it be compromised?

Objectives

• To create the awareness amongst the associates/employees
• To train identified employees on Quality Standard requirements
• To train on the Internal Audit
• planning, conducting and follow-up

Course Coverage

• QMS implementation / maintenance

• Standard requirements
• Mapping the existing practices to standard
• Gap Analysis
• Processes
• definition, revision, implementation strategies
• Monitoring
• Metrics

• Overview of Six Sigma
• Introduction to ISO standards
• Internal Audit

• Objectives & Code of ethics
• Audit Program/ Audit calendar
• Audit techniques & Report preparation
• Follow-up methodology

Target Audience

Officials responsible for product development, customer service, IT teams, and operations in banks, corporate and IT companies or any institution using IT

Course Duration

• 1-3 days (depending on the specific needs of the individual clients)

Benefits to the organization

• Efficient and effective processes using Six-sigma techniques
• Global standard, techniques and practices
• Various experiences and best practices shared
• The participants will get to know more about:

• Quality Management
• Different Quality Standards like ISO 9001:2000, CMMi different levels
• Different important Quality processes and quality concepts