Quality Management System
- Can it be compromised?


  • To create the awareness amongst the associates/employees
  • To train identified employees on Quality Standard requirements
  • To train on the Internal Audit
  • planning, conducting and follow-up

Course Coverage

  • QMS implementation / maintenance
  • Standard requirements
  • Mapping the existing practices to standard
  • Gap Analysis
  • Processes
  • definition, revision, implementation strategies
  • Monitoring
  • Metrics
  • Overview of Six Sigma
  • Introduction to ISO standards
  • Internal Audit
  • Objectives & Code of ethics
  • Audit Program/ Audit calendar
  • Audit techniques & Report preparation
  • Follow-up methodology

Target Audience

Officials responsible for product development, customer service, IT teams, and operations in banks, corporate and IT companies or any institution using IT

Course Duration

  • 1-3 days (depending on the specific needs of the individual clients)

Benefits to the organization

  • Efficient and effective processes using Six-sigma techniques
  • Global standard, techniques and practices
  • Various experiences and best practices shared
  • The participants will get to know more about:
  • Quality Management
  • Different Quality Standards like ISO 9001:2000, CMMi different levels
  • Different important Quality processes and quality concepts